Home > FAQ (Frequently Asked Questions)
Ask -1.Does it produce damage to the human body if wear your beads or charms jewelry?

A. All of our European metal beads are made by high grade Zinc Alloy, they are in full compliance with environmental standards, and without any harm on the body, you may wear it longer time and won’t fade as silver beads, but the price is lower and magnetic;
B. All of our European murano glass beads are made by top class murano glass in high handmade skill, the core is S925 sterling single core or double core;
C. All of our European silver beads are made by S925 Sterling Silver in high skill, it won’t fade and won’t harm on the body;
D. All of Fashion Charms and Jewelry are made by high grade Zinc Alloy, they are in full compliance with environmental standards, and without any harm on the body.

Ask -2.HOW TO ORDER? Method A: Make your order directly online.

1, View the products online, Select Products and Click "Add to Cart" Button;
2, Click "View Order Cart" Button to view or setting the quantity of each items then click update;
3, Click "Order Now" Button;
4, If you not a member at our website, you can Create a new account. If you wouldn’t like to be a member, you can fill in the blank of the inquiry sheet then Send your inquiries and messages direct to us;
5, If you have been a member at our website, Log in before you send the inquiry, then you needn’t to fill in the contact information;
6, Submit Inquiry;
7, We will send you the Proforma Invoice for your approval;
8, Pay payment to us;
9, We ship out the order to you.

Ask -3.HOW TO ORDER? Method B:Email your demand list to us for sale-confirmation.

1, View our online products.
2, Email your Excel order list to us, the list including the item numbers and quantity you want to order.
3, We will send you the Proforma Invoice including the shipping cost for your approval.
4, Pay payment to us.
5, We ship out the order to you.

Ask -4.HOW TO ORDER? Method C: OEM(We acception your customed order available)

 Normally we are able to supply the products according to the picture or the real sample. Pls click Pricing page online for more details. Or you can contact us for the detail information, then we will let you if we can.

Ask -5.MOQ

For most of our products, the MOQ is 2 pcs/style for sterling silver beads, 5 pcs/style for murano glass beads. your can find out the MOQ information on each product description page.
Minimum order amount is 100 $US excluding shipping cost.

Ask -6.Shipping Cost

Shipping cost will depend on the weight of the order and the destination countries. we will quote you the detail shipping cost when receive your order.

Ask -7.What about the Customs Fee?

Usually we declare the goods as SAMPLE or GIFTS and underestimate the value for the goods when we ship them to you, so you don't have to pay the customs tax or only pay a little for it.

Buyer responses for (in case) all tax or VAT under any circumstances.We will do our best to minimum  the risk. However, the final decision is your country's Customs.

Ask -8.Discount policy

 Discount 4% when your order amount over $1000.USD;
Discount 8% when your order amount over $2000.USD;
Discount 12% when your order amount over $5000.USD;
More than order over 10,000. USD, Please contact us with your detail order to negotiate and arrange produce and lead time etc.
Tips: Total amount exclude shipping cost.
Delivery Time: If your order at our stock qty, we can deliver for you in 1~3 days; If order those beads out stock, it need time to produce for you specially, in usually, it will take 7~25 days.

Ask -9.Payment Methods

Usually we accept Pay via PayPal , Western Union and Bank Transfer (T/T).

1. PayPal : Pls notice us after you send payment to our PayPal account.

2. Western Union : Pls give the MTCN (Money Transfer Control Number), sender name, receiver name after you done the payment. We will go to get the payment and ship the goods to you ASAP.

3. Bank Transfer (T/T): Pls send us copy of the bank transfer confirmation accessory after you done the payment, then we could arrange your goods in advance before receive your payment in our bank account.

Note: Customer need pay all the bank charges.

Ask -10.Transport (Fast delivery for wholesale from China)

We use FedEx, DHL, and UPS..., from China to major destinations like US, Europe, Australia, etc.only takes 2 to 5 days. For bulk order ,you can select air freight or sea freight ,They are cheaper.

Ask -11.What is our return policy?

If you are unsatisfied with the jewelry items you receive, we accept returns up to 10 days after the order has been delivered to the customer. The process for making a return is as follows:

1) You must send an email to sales@doodajewelry.com to let us know you making a Return;
2) You MUST include a copy of your original invoice in the return box, as well as a note explaining why the jewelry is being returned;
3) All items must be returned new and unused in the original packaging;
4) All products must be received back in the original package and condition in which they were shipped;
5) We will give a refund, minus shipping & handling and discounts when we receive the goods from you.